We’ve got a pretty good business. Each night, we are filling up, even during the midweek. But I still feel there is room for the motel to do better.
Below I’ve listed some items that I aim to improve upon as a step towards continuous improvement at Otaki Motel.
Place customer service first
● Minimum expectations for management (opening hours, closure policies, what to do if closing the office, how to support guests when we are away from the office)
● Address manager burnout
● Improve responsiveness to sales enquiries
● System for checking phone messages regularly
● Train relieving managers on answering emails
Ensure staff are happy with their roles
● Contracts
● Create manager roster
● Install new whiteboard with string
Review financials
● Complete new breakeven cost analysis
● Quantify all loans and record in motel loan book
Improve systems
● Train managers to record health and safety issues
● Record needed items on whiteboard
● Empower staff to purchase needed items, on account if needed
